Mark Bouchard

Human. Being.

Engineer and product builder, leading and transforming organizations to have the most impact possible. Actively revolving around a star.

Live sketch Move your cursor to stir the image.

Career

Full resume →LinkedIn →
  • 2017 — now
    Senior Engineering Manager & Coach · Google

    Lead 7 product teams and 75 people across 3 global sites, on Firebase products that run on every mobile device and process 1T+ messages a day.

    Current
  • 2013 — 2017
    Engineering Manager · Twitter

    Led the Crashlytics and Fabric teams through growth, the unified Fabric platform launch, and acquisition by Google.

    3 yrs
  • 2012 — 2013
    VP of Engineering · FIS

    Steadied engineering through the Memento acquisition and took its fraud detection to 10,000+ financial institutions.

    1 yr
  • 2004 — 2012
    Principal Engineer → Eng Manager · Memento

    One of six founding engineers on fraud detection software for Fortune 500 banks, grown to ~$35M ARR and acquired. Patent holder.

    8 yrs
  • 1998 — 2003
    Software Engineer · FatWire / OpenMarket / FutureTense

    Built the cross-platform installation framework for the whole product suite.

    5 yrs
  • Education
    Worcester Polytechnic Institute (WPI)

    M.S. Computer Science · B.S. Biotechnology

Strengths

Org transformationOrg designTeam buildingCoachingProduct strategyMobile at scaleObservabilityGenAI adoptionAgentic developmentAI-native teamsAgile DevelopmentDynamic team lifecycle managementRight-sized process managementPsychological safetyTraining othersFeedbackCareer developmentMetrics
25+years building software
1T+messages handled daily by my teams' systems
3products running on every mobile device globally
4products with AI features and usage in production

Highlights

Fabric to Firebase Google

Moved 200,000+ mobile apps and 89% of VIP accounts onto Firebase, and added 50,000 apps to Google Analytics.

$20M+ a year saved Google

Retired legacy AWS infrastructure and moved to Google's, with no customer impact.

Rebuilding a global team Google

After layoffs, rebuilt a mission-critical team from scratch with 100% uptime and global on-call coverage within 6 months.

10x faster fraud investigations Memento

Sped up fraud investigations tenfold at major North American banks with the fraud detection platform we built.

Pre and post acquisition leadership Memento · Twitter

Led teams through acquisitions on both sides of the deal, keeping products running and people on board.

Designed org cultures for success Memento · FIS · Google

Both top-down and bottom-up values definition and environment reinforcement.

Principles

  1. 01Put the user first, everything else follows
  2. 02Stay curious, keep learning
  3. 03Confront yourself with the brutal facts
  4. 04Iterate
  5. 05Leadership, not management
  6. 06Trust but verify
  7. 07Bias to vertical teams
  8. 08Enjoy the ride

Experiments

  1. E01
    Spindex · Personal vinyl listening app
    live
  2. E02
    Halamatron · Fantasy sports draft assistant
    sunset
  3. E03
    Soccer schedule coordination agent
    live
  4. E04
    Pop Music Crossword puzzle
    in alpha
  5. E05
    InfoOven · Google Chrome extension used on TV dashboards to cycle through various operational graphs and metrics
    sunset
  6. E06
    Spin180 · Car sales lead tracker
    failed

Interests

  • MusicPlaying guitar, recording music, AI music, concerts, and vinyl.
  • PhotographyFinding ways to capture the unique in the everyday.
  • TravelFamily travel, getting us out of our comfort zone, and learning together.
  • CookingHealthy eating and the quest for the perfect meal.
Let's make something.

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